Our Sales Associate, Darin DeHaan was great. I told him what we wanted, and he showed us a couple different options. I was pretty specific in what I wanted, and Darin was able to find exactly that. We discussed options, and he was very forthcoming on what he thought would work for my wife and I. My wife was very hesitant, but Darin made her feel comfortable and at ease. He easily explained to her the value of owning a Toyota, the long term cost, and high resale value. We probably wouldn't have made this purchase without Darin's knowledge, and comforting salesmanship.
Negotiating is so fun. Sometimes, I try it at grocery stores. Drove car off the lot. The gas tank was even full. The dealership was clean. Easy to park, which is surprisingly difficult at many dealerships. well organized. fresh coffee.
Ted Klarich and David Burglin were exceptional. This was the most enjoyable car buying experience I have ever had. They were quick, knowledgeable, and both a pleasure to work with.
I never felt pressured nor haggled. They were so honest and upfront. I trusted that the price they gave me. Kim was great. She laid out all of our options and informed us of all the benefits of every package. We were able to choose the best one for our family. Wow. The Toyota crew rolled out the red carpet by attaching a bow and balloons to my car. It was such a nice touch and really made us feel special and excited about our new purchase. It seriously brought tears to my eyes - never knew a car could do that to someone. Best vehicle delivery ever.
I absolutely loved the professionalism, politeness, thoroughness, and thoughtfulness of David Burglin. He answered all my questions, made sure I knew everything about my new vehicle, and was a pleasure to talk to. I would (and am) recommend him to all my friends and family. I didn't really negotiate the price at all on my new RAV4 because I felt the price was darn good to begin with. David made sure my new RAV4 was washed and 'perfect' before I got in it to drive it home.
Service, service, service! We continue to return to Burien Toyota year after year because of their excellent service, professionalism and reliability. From the Service Department to the Sales Staff to Financial Services, they are the very best. We have been loyal to Burien Toyota for over 20 years and will never change.
I love Burien Toyota. They have serviced my vehicles for the last 10 years. Very
professional, knowledgeable and friendly. I love it that they will give me recommended work
so I can choose to do the work now or budget it in later. I find that very helpful. They offer
loaners and will give you a ride if necessary. It's nice that they fix flats for free.
I spent 3 days going to different lots and pulling my hair out over aggressive sales tactics on overpriced vehicles before Burien Toyota was recommended to me. They were absolutely magnificent. They answered my questions, they were honest and genuine every step of the way, and went as far as to lower the cost of my car even further just to fit my credit situation. I left the dealer very happy and will definitely will buy again when the time comes. Kevin and Tim were both very accommodating, friendly and honest every step of the process.
This dealer would come highly recommended from me. Thanks so much, guys!
Burien Toyota is the best dealership I have purchased a car at-period. I have 13 friends that bought cars from them and they all said they are great to work with. No BS on figures and trying to sell you stuff you don’t want when you tell them no. They fueled it up full and detailed it while I was signing the paper work.
I just wanted to say a huge thank you to Car in the collision department who has gone above and beyond helping me get settled in a tough situation when I gave her very little information to go off of. She was so friendly and followed through super quick with every phone call. I will definitely bring my car back to Burien Toyota because of her excellent customer service.
Excellent Customer service! Best deals on cars! Personable fun sales associates! & Free car
washes for life!
Burien Toyota was our first stop for car shopping. Sales Associate, Keith Hooks greated us with
a friendly smile & took my husband & I for some fun test drives. Since it was our first time out
looking for cars we wanted to play the field a bit, but left feeling like this is our sales guy!
After a month of frustrating car shopping experiences elsewhere, we returned to Burien Toyota.
Keith was there to greet us! & made the whole car buying experience FUN, SIMPLE &
COMFORTABLE! I had the best service & got my car at the best price.
Love my car! I love the free car washes for life!
THANK YOU Keith for being the most personable sales associate ever! THANK YOU
Burien Toyota & the whole team!!! You all served us well.
A satisfied customer :-)
I did want to tell you and all the staff at Burien Toyota that we are most pleased and delighted not only with our new Camry but with your wonderful staff who have been most welcoming to our family!
We sing the "praises" to all our good friends about your wonderful agency and cars.(This is our first Toyota and we are most pleased to being in your good hands!!)
With kindest personal regards,
Sam & Sue T.
I emailed multiple dealerships through Edmunds.com for a quote on a 2013 New Rav4 Limited AWD. I knew all standard features, color, and options I want. I even physically came to different Toyota locations. Couple Toyota places (such as Magic and Rodland) even sent me the emails and said that they will beat whatever the lowest price by $500. But when I came they changed their prices up. They let me wait for longer time, and pressure me to buy. Then I decided to try Burien Toyota. I met Tim Holmquist who is the Internet Sales Manager at Burien Toyota. I was so impressed by his professional and services. He gave me the test drive, answer all questions I had. He kept what he quoted on price that he sent me. Specially he gave me the price that there is no other Toyota dealers can match. I highly recommend Tim Holmquist from Burien Toyota: no pressure to buy, a great low selling price with superb professional service. I will definitely buy my next car here.
I purchased my Corolla at Burien Toyota and I have always had all the oil changes and maintenance done there. I trust them to do quality work at a reasonable price. My car is always ready when promised and is washed and vacuumed. I drive my car in some of the worse traffic areas in the state and I know I can depend on it because it has been serviced by the professional mechanics at Burien Toyota.
Going to a dealer, you are always leery about how the sales reps are going to be. But not with Burien Toyota! We cannot speak more highly of this place. Their service was outstanding, from start to finish. We truly felt taken care of and that every measure was being taken to ensure we were getting the best possible deal and meeting our every request. Best car buying experience EVER! When it's time to buy another Toyota, we will be driving the 2 hour and 15 minute drive back to Burien to do business with them. Everybody is exceptional!
I have taken my Toyota car to Burien Toyota Service ever since I purchased it, and I have always gotten Excellent service there. I will not take my car any where else. The staff is always so kind, understanding and very very helpful. I cannot ask for better service than the service that I have always gotten here. KUDO'S to all the staff.
She (the service advisor) was absolutely wonderful, always had a smile on her face. she went out of her way to get my car brakes and an oil change done that day even though I had just gotten off of work and arrived around 5pm. which was a Friday. I was going to be very business the next day and did not have time to bring my car back, and it really needed the brakes and the oil changed done as soon as possible. And I did not have to wait very long there. The work was all finished before 6pm. [quote] EXCELLENT SERVICE[quote].
Very clean, water and cups available, comfortable furniture and a nice TV to watch while the work is being done on your vehicle.
They always have been the best at what they do. I will always be a customer there, and have mention the great service to all of my family and friends.
I just wanted you to know how great your service department is. I already had to bring my car in for an oil change last week, but I had to go back Tuesday because something fell behind the glove box causing it to stay open.
Anyway, I mentioned to them about the radio acting weird---just so they would be aware---and they are opting to just replace it. I was pleasantly surprised and am very happy. I know it's just a car radio, but they were just so nice about it. Jaime was one of the guys, but unfortunately I don't know the other two.
I just wanted you to know, because I don't think that would have happened anywhere else.
Our journey at Burien Toyota was and still is a pleasant experience. It's not every day that you negotiate for a vehicle, especially a brand new vehicle. We did our homework. There were other dealerships that said they would beat Burien Toyota's price, but it was only Burien Toyota that would put it in writing. Daniel Armitage is truly an exceptional salesman. His patience was quite impressive. Daniel made sure all of our questions and concerns were addressed in a timely manner. He is a very hard worker and his outstanding attitude and professionalism are what make him shine throughout the rest.
Bobbi Orr is an awesome business manager. She made the final paperwork seem like a walk in the park. Bobbi loves her job and her exceptional service shows why.
I grew up in Burien. It's the quality of the cars and employees that have people coming back to Burien Toyota every day. They keep it simple at Burien and that's how it should be. The employees at Burien Toyota simply help guide which vehicle suits their customers' needs.
Like I said before, our experience at Burien Toyota was nothing but Positive. If you don't know what I am talking about follow Daniel Armitage and Bobby Lynn. They are truly best at what they do.
Dear Matthew Beck and Ted Klarich,
Linda and I just want to thank the both of you, and the Burien Toyota Team for the excellent treatment that we received during the purchase of our new 2013 Toyota Tacoma 4x4 access cab. We just love the truck. It drives like a dream, it is a smooth, quiet economical and the 2.7 engine with the automatic transmission has plenty of power for us.
Being in our middle 50's we have purchased our fair share of new cars over the years and this was probably the nicest, most accommodating new car purchase we have ever had. We will certainly recommend you to all of our friends, and family.
Thank you again
-Ted and Linda B.
I'm an expert in TPS and nowhere is Lean more evident than Burien Toyota. Just what's needed, just where it's needed, just when it's needed. The plus at Burien is really, really nice people who care about the customer not just because it's their job but because they are sensitive to the individual needs of every customer. Great Job Burien!
The owner of Fantasy Junction in SanFrancisco (A high end Ferrari dealer) says " there is more R&D in a Toyota ash tray than in all the Ferraris produced in the first 51 years. I'd like to add that as a former Mercedes Benz owner it is true that the "one required option on all new M/Bs should be a Camry in the drive way for when you really need to get somewhere"
P.S. There are more Toyotas on my block than any other brand name vehicle.
- Allen E.
Now that I have had an opportunity to drive...I love the car...!! It is everything I've come to expect from a Toyota and more...!
I want to take a moment to thank you and your team...especially Kelly, Kevin the lady who helped me in finance (my deepest apologies, her name has slipped my memory) for all the professionalism and attention. I will admit, I visited four Toyota dealers...but I came back you because of the professionalism, personal care and exceptional customer service. Although I heard about your dealership through USAA, I will most certainly be recommending you to my friends and family.
I had a phone survey already and ranked you guys at the top....100% Excellent all the way.
Thanks again for your friendly courteous service.
- Sincerely, Rob D.
Absolutely the best car buying experience I've ever had! I most liked the people.
– Larry A.
Dear Mr. Fretz,
I am just writing to let you know that I had a very positive experience having my car repaired at your dealership. I have been to several other dealerships and have not had such good service. In Glendale, CA, they fixed my window but broke my door, then refused to repair what they broke. Hearing about that, your team saw to it that my door was fixed at no charge. I went to the Bellevue dealership to see about fixing the water that was leaking into my car. They referred me to an outside company not convenient to my home. You guys were able to repair the leak. Every step of the way was really prompt and attentive, from my first inquiry call, to making an appointment, to bringing the car in. The cashiers too were prompt, courteous, professional. I was given a loaner, which I have never been offered by a dealership in the past. When I showed up early to my appointment, a woman who was not my scheduled person came to help me, was very knowledgeable and helpful and got me on my way quickly. Jason followed up later with phone calls keeping me aware of the progress and timetable. And when I picked up my car, they had also cleaned the interior and trunk space, which had gotten pretty gross from the leaking. What most impressed me about your team is that they do work as a team. Everybody there seemed to be working together to be sure I was taken care of and was getting good customer service. And I can see that customer satisfaction is a priority for everyone. With all of that, I left very satisfied and wanting to be sure that I recommend Burien Toyota to my Toyota friends. Congratulations for all of your hard work.
– Laura W.
I felt very comfortable from the time I walked in, he knew I wanted to buy the car and he was very informative and showed me exactly what I needed to know and he took control and I was in very good hands. I was very pleased, very nice gentleman, did a good job
– Elizabeth H.
Wonderful experience, as always. THANK YOU.
–The M. Family
You're terrific! I really appreciate the loaner car!
A great experience. They did everything they said they were going to do and kept me informed of the delivery date.
You guys are terrific! I will recommend you at every opportunity. Thanks for everything!
Wayne was very easy-going and wonderful to work with. John was very bright and upbeat. Great team.
Our overall experience was soooooo smooth. First class place. You kept your word and for that I will spread the word about Burien Toyota!!! Thank you.
Everyone at the dealership was great. They took time to answer all the questions to my satisfaction and made my leasing experience a pleasant one.
All service people were exceptionally nice and friendly. I was very happy with the repair work and was pleased with how they cleaned the interior of the car as well. No doubt about it, will always return in the future if need service.
You guys are #1 with me!!!!!!!!!!!!
I will always use Burien Toyota as long as I own my car!!! Thanks and keep up the good work!!!
Tony Michaels was incredibly helpful when I called the day before asking about the Prius and when I came in the following day. Dario Graf, my salesperson, was excellent. He shared the qualities of each car as we test drove and then let me drive without distraction so I could get the feel for each. Shannon in Finance was both thorough and friendly. I have received calls from both Dario and the service department since purchasing my Prius. When I called the service department with a question, they returned my call immediately and were very professional. I have had only a few experiences with buying a new car and can honestly say Burien Toyota by far exceeds them all in the level of professionalism and friendliness in customer service. I've told anyone that would listen to go to Burien Toyota if they need a new car.
I had a great experience at Burien Toyota and Lucas Bae was extremely accommodating during the entire process! I would definitely recommend your dealership to my friends and family. Thank you!
I have always had a very good experience at Burien Toyota. The service people are always friendly.
Working with your sales person (Dennis) was terrific; he is top-notch! Also, thank you John for finding my truck within a few hours; much appreciated. Thank you for an excellent product! I LOVE MY TRUCK!
Everyone I dealt with was professional, friendly and gave me confidence that my car would be treated well. Everything went great!
Phenomenal experience in buying my used Sienna mini-van. Your internet guys were great. Best approach I have seen to an internet engagement period (3rd car I have bought/arranged to buy over the internet). Your dealership gets that the internet is a tool to actually sell your product and dealership…not just as a way to pass a prospect off to a salesperson. Tim & Kevin were available, engaged, knowledgeable, and very helpful. I very much like the process that you use. Best car buying experience I have had period. Best compliment I can give you is sending friends and co-workers your way. Have already told several people about my experiences and referred them to your dealership. I will highly recommend you to anyone that asks.
I want to thank you for taking such good care of me and my car! You really go out of your way to make customers feel GREAT about there experiences with Toyota Service and Parts—and it show! I enjoy giving you my business, and will be happy to recommend you to my friends. Please extend a special "Thank you" to Janna (my service rep) as well as all the other members of your service team. They are AWESOME!!!