Sales (Toll Free): 866-295-5813 Service (Toll Free): 866-295-5919 Parts (Toll Free): 866-295-6337

Testimonials

We love our Prius!

I am writing to let you know how much I appreciate the excellent customer service your staff/team provided to me this afternoon. I purchased my vehicle from the Burien Toyota Scion car dealership in May of this year and have since been at your Service Center 3 times. Every time I've had my car serviced I was pleasantly pleased. Today I came in because I was having issues with my brakes they kept making a loud, annoying, screeching noise and I needed them to take a look at them. I was warmly greeted by Nick, I explained to him my issue and he and John (Service tech) took care of it with no problem. I no longer have annoying , screeching my brakes. Just weeks before that visit I came in for my oil change I also mentioned that one of my tail lights was out. When I returned to pick up my car, not only did they wash and vacuum my car they fixed my light free of charge and I really appreciated that!
I've been working for Nordstrom over 17 years and customer service is at the very top of the pyramid. It feels great and so rewarding to be able to receive the same level of customer service I practice both in and out of my job what a way to pay it forward!
I just wanted to take a few moments to recognize you and your staff on outstanding customer service keep up the good work!

Tenisha C.

The Burien Toyota Service Center has serviced my vehicles for the past 25 years and I wouldn’t think of using any other center. The techs and admin staff know what they are doing and really treat customers and their vehicles with respect. Every time I bring my vehicles to the Burien Service Center it is returned to me in perfect condition. Counter staff always does the best job in the industry. Check-in and check-out provide customers a place to discuss difficulties and then a comfortable waiting room. Way to go! Keep up the customer first attitude and you will have a very loyal customer base.

Rev. Dr. Byron F.

My salesperson Kelly Stewart was very professional. He wasn't pushy and he answered all my questions about the truck I purchased. I would definitely have him as my salesperson in the future.

Brenard

Paul was very thorough, and took the time to listen to my girlfriend and gave her exactly what she asked for. Very refreshing to work with. The negotiation went very smoothly. I was not even in attendance. My girlfriend Angela told the salesman exactly what she was looking for in a lease, and the salesman did everything in his power to make it happen. Very satisfied with our purchase price. The saleswoman made signing the paperwork very fast and efficient. I had just got done working a long day, and she made the final paperwork experience a pleasant one, and got us out of there quickly and answered any questions i had for her. Delivery was very smooth. The RAV4 was sitting outside waiting for us. The salesman made sure we had the keys, and showed us how to work all the controls, and just made sure we were comfortable. Will definitely do business with this dealer again. Just continue to listen to their customers. Most people know what they want from a dealer before they walk in, and Burien Toyota definitely listened. My girlfriend are extremely satisfied with our buying experience and would like to thank the salesman for all his hard work.

Patrick

Marcello was amazing when dealing with my car. He called me a few times at work to update me on the process and what was wrong. I had forgotten to mention something and my car was already done. He told me it was no big deal that they would take it back into the service area and fix what I had forgotten to mention. He then called me with the details. He was extremely friendly and approachable, he is the best service people I have dealt with at Burien Toyota. He was experience in knowing my “girl” terminology of what was going on with my car, and ask more questions to get the correct problem identified. He was super approachable and talked to me in terms I could understand when it comes to cars. I had been told before that I needed new breaks and tires. Marcello told me that my breaks were totally fine and that my tires had a lot of traction left on them. I felt like he was on my side, just fixing what was wrong, and not trying to get me to spend money on things I didn't need to buy. I will only see him as my service advisor from now on. I will request him by name. No concerns about him at all. And I will be telling other people I know who go to Burien Toyota to ask for him.

Elizabeth

Burien Toyota is always available when I need help. They are responsive and forthwith in their advice for any situation. Cashiers and service people are welcoming and respectful. They contribute to my overall enjoyment of the Yaris experience.

Holly

I was greeted by Marcello and he was so patient and informational. I had a question about when my last oil change was and if it was pure or blended synthetic and he found the answer for both. He helped me as soon as I pulled up. Very personable. We even talked about our cats, which was fun, along with showing me a photo of his cat. It made it feel less of a business transaction and more like visiting with a friend who worked on cars.

Dana

Delighted with our new Scion. more comfortable than any of the cars, suv's that we tried. Kirk was wonderful as salesman, sounding board, knows EVERYTHING about the car and how to speed things up, all with no hard sell. The service dept, John, got our accessories installed pronto. This car seems to float, turns on a dime, we love the dashboard information, the stereo and speakers are the best! We drove up Denny Creek for miles--a soft ride on the gravel and dirt road with plenty of space from the ground. and much more. many thanks!!

Merry & Tom O.

We have been part of the Burien Toyota family for several years now and it is always our first choice to explore when we are considering a new vehicle. Our journey and buying experience began with Chris Anderson and because of his personal touch and the sales and service teams there we enjoy coming back and referring others because the experience is always positive. Jesse Regalado and Kelley are top notch sales people who care about giving you a great buying experience. We are very happy doing business here.

Mark A.

The sales man (Chris) was such a professional, friendly, and knowledgeable person. Unlike other sales man at other places like Honda, he was not pushy or aggressive in his approach. As a result we felt more comfortable and trusting to return and finalize our shopping at the Burien Toyota. We are very happy with the result.

Akberet A.

I worked with Kevin Kuran and Paul Perrigo and they were both fantastic. I had just totaled my car in an accident, and they were so helpful in quoting prices for me on several different cars, models, years, etc. It truly was a great experience from start to finish! The negotiation experience was fast and easy, and Kevin gave me a great deal on my new car. Couldn't be happier. The Toyota Burien team had my car all ready for me to drive - it was beautiful, with new mats and everything. Paul showed me how to sync my phone with the Bluetooth, and gave me a full tutorial on the car. I felt very prepared to take it on the road!

Samantha T.

The process from beginning to end was professional, informative and thorough. Our Sales Representative Jesse, was absolutely fantastic from both a business and human perspective. He took the time to actively listen to our needs and answer our questions thoughtfully and completely. Jesse expertly represents the Toyota brand and I will refer him to colleagues and friends.

Susan E.

The Best Dealer and Car Buying Experience Ever!!!
I was shopping for a used vehicle and went to a couple of used car dealerships in Burien. I didn't find what I wanted, but, one used dealership salesperson told me the only place to buy in Burien was Burien Toyota. He said they were the best in the area and really shouldn't consider any other dealerships as they were first rate. I was just going to go look that day, but the experience at Burien Toyota was so good, I bought my car that day. I've had it for a month now and have absolutely no regrets. I would buy from them again and have recommended them to several people since my purchase. This was an awesome car buying experience. Thanks!

Michael C.

THANKS TO TIM H. THIS WAS NOT ONLY EASY AND INFORMATIVE BUT ALSO FUN! IN FACT MY FATHER WENT TO SEE HIM A COUPLE DAYS LATER AND ALSO PURCHASED A CAR FROM HIM. THANKS TIM.

Curtis W.

I was given a very good no pressure presentation on the Prius I purchased. All my questions were answered and the car features were explained with patience. Ted was very professional in his manner. He made sure I understood each thing that was being done. I will continue with service at Burien Toyota in the future.

Terry C.

Service, service, service! We continue to return to Burien Toyota year after year because of their excellent service, professionalism and reliability. From the Service Department to the Sales Staff to Financial Services, they are the very best. We have been loyal to Burien Toyota for over 20 years and will never change.

Harmon J.

I wish to commend one of your technical staff – he is Jaime. I called Friday A.M. with a serious problem. My car alarm was disfunctioning and the doors would not unlock. Within an hour he came and diagnosed and fixed the problem. He was extremely professional and knowledgeable. I have been going to you 18 years and always pleased.
However, Jaime was extraordinary and you should be very proud to have him.

Marilyn E.

I have been coming to Burien Toyota for 18 years. I have purchased my last 4 cars here and this is the only place I feel comfortable having my cars serviced. The staff is always friendly and helpful. I drive from Auburn area to them and will continue to do so.

Rhonda L.

Excellent buying experience! Just bought a new 2014 Camry XLE from Burien Toyota. The entire process was easy, stress-free and exciting. I love my new ride and I loved the overall experience of buying from Burien Toyota. A CLASSY dealership that knows how to treat their customers the right way and earn their business for life. I would highly recommend that you buy your next car at Burien Toyota.

Jeff A.

Our Sales Associate, Darin DeHaan was great. I told him what we wanted, and he showed us a couple different options. I was pretty specific in what I wanted, and Darin was able to find exactly that. We discussed options, and he was very forthcoming on what he thought would work for my wife and I. My wife was very hesitant, but Darin made her feel comfortable and at ease. He easily explained to her the value of owning a Toyota, the long term cost, and high resale value. We probably wouldn't have made this purchase without Darin's knowledge, and comforting salesmanship.

Negotiating is so fun. Sometimes, I try it at grocery stores. Drove car off the lot. The gas tank was even full. The dealership was clean. Easy to park, which is surprisingly difficult at many dealerships. well organized. fresh coffee.

Brian T.

Ted Klarich and David Burglin were exceptional. This was the most enjoyable car buying experience I have ever had. They were quick, knowledgeable, and both a pleasure to work with.

I never felt pressured nor haggled. They were so honest and upfront. I trusted that the price they gave me. Kim was great. She laid out all of our options and informed us of all the benefits of every package. We were able to choose the best one for our family. Wow. The Toyota crew rolled out the red carpet by attaching a bow and balloons to my car. It was such a nice touch and really made us feel special and excited about our new purchase. It seriously brought tears to my eyes - never knew a car could do that to someone. Best vehicle delivery ever.

Brian J.

I absolutely loved the professionalism, politeness, thoroughness, and thoughtfulness of David Burglin. He answered all my questions, made sure I knew everything about my new vehicle, and was a pleasure to talk to. I would (and am) recommend him to all my friends and family. I didn't really negotiate the price at all on my new RAV4 because I felt the price was darn good to begin with. David made sure my new RAV4 was washed and 'perfect' before I got in it to drive it home.

Susan C.

Service, service, service! We continue to return to Burien Toyota year after year because of their excellent service, professionalism and reliability. From the Service Department to the Sales Staff to Financial Services, they are the very best. We have been loyal to Burien Toyota for over 20 years and will never change.

Molly S.

I love Burien Toyota. They have serviced my vehicles for the last 10 years. Very professional, knowledgeable and friendly. I love it that they will give me recommended work so I can choose to do the work now or budget it in later. I find that very helpful. They offer loaners and will give you a ride if necessary. It's nice that they fix flats for free.

Sharon D.

I spent 3 days going to different lots and pulling my hair out over aggressive sales tactics on overpriced vehicles before Burien Toyota was recommended to me. They were absolutely magnificent. They answered my questions, they were honest and genuine every step of the way, and went as far as to lower the cost of my car even further just to fit my credit situation. I left the dealer very happy and will definitely will buy again when the time comes. Kevin and Tim were both very accommodating, friendly and honest every step of the process.

This dealer would come highly recommended from me. Thanks so much, guys!

Bob M.

Burien Toyota is the best dealership I have purchased a car at-period. I have 13 friends that bought cars from them and they all said they are great to work with. No BS on figures and trying to sell you stuff you don’t want when you tell them no. They fueled it up full and detailed it while I was signing the paper work.

Wayne N.

I just wanted to say a huge thank you to Car in the collision department who has gone above and beyond helping me get settled in a tough situation when I gave her very little information to go off of. She was so friendly and followed through super quick with every phone call. I will definitely bring my car back to Burien Toyota because of her excellent customer service.

Alica A.

Excellent Customer service! Best deals on cars! Personable fun sales associates! & Free car washes for life!

Burien Toyota was our first stop for car shopping. Sales Associate, Keith Hooks greated us with a friendly smile & took my husband & I for some fun test drives. Since it was our first time out looking for cars we wanted to play the field a bit, but left feeling like this is our sales guy! After a month of frustrating car shopping experiences elsewhere, we returned to Burien Toyota. Keith was there to greet us! & made the whole car buying experience FUN, SIMPLE & COMFORTABLE! I had the best service & got my car at the best price. Love my car! I love the free car washes for life! THANK YOU Keith for being the most personable sales associate ever! THANK YOU Burien Toyota & the whole team!!! You all served us well. A satisfied customer :-)

Tamela G.

I did want to tell you and all the staff at Burien Toyota that we are most pleased and delighted not only with our new Camry but with your wonderful staff who have been most welcoming to our family!

We sing the "praises" to all our good friends about your wonderful agency and cars.(This is our first Toyota and we are most pleased to being in your good hands!!) With kindest personal regards,

Sam & Sue T.

I emailed multiple dealerships through Edmunds.com for a quote on a 2013 New Rav4 Limited AWD. I knew all standard features, color, and options I want. I even physically came to different Toyota locations. Couple Toyota places (such as Magic and Rodland) even sent me the emails and said that they will beat whatever the lowest price by $500. But when I came they changed their prices up. They let me wait for longer time, and pressure me to buy. Then I decided to try Burien Toyota. I met Tim Holmquist who is the Internet Sales Manager at Burien Toyota. I was so impressed by his professional and services. He gave me the test drive, answer all questions I had. He kept what he quoted on price that he sent me. Specially he gave me the price that there is no other Toyota dealers can match. I highly recommend Tim Holmquist from Burien Toyota: no pressure to buy, a great low selling price with superb professional service. I will definitely buy my next car here.

Hoang N

I purchased my Corolla at Burien Toyota and I have always had all the oil changes and maintenance done there. I trust them to do quality work at a reasonable price. My car is always ready when promised and is washed and vacuumed. I drive my car in some of the worse traffic areas in the state and I know I can depend on it because it has been serviced by the professional mechanics at Burien Toyota.

Bonnie P

Going to a dealer, you are always leery about how the sales reps are going to be. But not with Burien Toyota! We cannot speak more highly of this place. Their service was outstanding, from start to finish. We truly felt taken care of and that every measure was being taken to ensure we were getting the best possible deal and meeting our every request. Best car buying experience EVER! When it's time to buy another Toyota, we will be driving the 2 hour and 15 minute drive back to Burien to do business with them. Everybody is exceptional!

Christine F.

I have taken my Toyota car to Burien Toyota Service ever since I purchased it, and I have always gotten Excellent service there. I will not take my car any where else. The staff is always so kind, understanding and very very helpful. I cannot ask for better service than the service that I have always gotten here. KUDO'S to all the staff.

She (the service advisor) was absolutely wonderful, always had a smile on her face. she went out of her way to get my car brakes and an oil change done that day even though I had just gotten off of work and arrived around 5pm. which was a Friday. I was going to be very business the next day and did not have time to bring my car back, and it really needed the brakes and the oil changed done as soon as possible. And I did not have to wait very long there. The work was all finished before 6pm. [quote] EXCELLENT SERVICE[quote].

Very clean, water and cups available, comfortable furniture and a nice TV to watch while the work is being done on your vehicle.

They always have been the best at what they do. I will always be a customer there, and have mention the great service to all of my family and friends.

Ellen H.

Hi Kelly,

I just wanted you to know how great your service department is. I already had to bring my car in for an oil change last week, but I had to go back Tuesday because something fell behind the glove box causing it to stay open.

Anyway, I mentioned to them about the radio acting weird---just so they would be aware---and they are opting to just replace it. I was pleasantly surprised and am very happy. I know it's just a car radio, but they were just so nice about it. Jaime was one of the guys, but unfortunately I don't know the other two.

I just wanted you to know, because I don't think that would have happened anywhere else.
Take care,

Liz Z.

Our journey at Burien Toyota was and still is a pleasant experience. It's not every day that you negotiate for a vehicle, especially a brand new vehicle. We did our homework. There were other dealerships that said they would beat Burien Toyota's price, but it was only Burien Toyota that would put it in writing. Daniel Armitage is truly an exceptional salesman. His patience was quite impressive. Daniel made sure all of our questions and concerns were addressed in a timely manner. He is a very hard worker and his outstanding attitude and professionalism are what make him shine throughout the rest.

Bobbi Orr is an awesome business manager. She made the final paperwork seem like a walk in the park. Bobbi loves her job and her exceptional service shows why.

I grew up in Burien. It's the quality of the cars and employees that have people coming back to Burien Toyota every day. They keep it simple at Burien and that's how it should be. The employees at Burien Toyota simply help guide which vehicle suits their customers' needs.

Like I said before, our experience at Burien Toyota was nothing but Positive. If you don't know what I am talking about follow Daniel Armitage and Bobby Lynn. They are truly best at what they do.

L Cueto

Dear Matthew Beck and Ted Klarich,
Linda and I just want to thank the both of you, and the Burien Toyota Team for the excellent treatment that we received during the purchase of our new 2013 Toyota Tacoma 4x4 access cab. We just love the truck. It drives like a dream, it is a smooth, quiet economical and the 2.7 engine with the automatic transmission has plenty of power for us.

Being in our middle 50's we have purchased our fair share of new cars over the years and this was probably the nicest, most accommodating new car purchase we have ever had. We will certainly recommend you to all of our friends, and family.

Thank you again

-Ted and Linda B.

I'm an expert in TPS and nowhere is Lean more evident than Burien Toyota. Just what's needed, just where it's needed, just when it's needed. The plus at Burien is really, really nice people who care about the customer not just because it's their job but because they are sensitive to the individual needs of every customer. Great Job Burien!

The owner of Fantasy Junction in SanFrancisco (A high end Ferrari dealer) says " there is more R&D in a Toyota ash tray than in all the Ferraris produced in the first 51 years. I'd like to add that as a former Mercedes Benz owner it is true that the "one required option on all new M/Bs should be a Camry in the drive way for when you really need to get somewhere"

P.S. There are more Toyotas on my block than any other brand name vehicle.

- Allen E.

Hello Kirk,

Now that I have had an opportunity to drive...I love the car...!! It is everything I've come to expect from a Toyota and more...!

I want to take a moment to thank you and your team...especially Kelly, Kevin the lady who helped me in finance (my deepest apologies, her name has slipped my memory) for all the professionalism and attention. I will admit, I visited four Toyota dealers...but I came back you because of the professionalism, personal care and exceptional customer service. Although I heard about your dealership through USAA, I will most certainly be recommending you to my friends and family.

I had a phone survey already and ranked you guys at the top....100% Excellent all the way.

Thanks again for your friendly courteous service.

- Sincerely, Rob D.

Absolutely the best car buying experience I've ever had! I most liked the people.

– Larry A.

Dear Mr. Fretz,

I am just writing to let you know that I had a very positive experience having my car repaired at your dealership. I have been to several other dealerships and have not had such good service. In Glendale, CA, they fixed my window but broke my door, then refused to repair what they broke. Hearing about that, your team saw to it that my door was fixed at no charge. I went to the Bellevue dealership to see about fixing the water that was leaking into my car. They referred me to an outside company not convenient to my home. You guys were able to repair the leak. Every step of the way was really prompt and attentive, from my first inquiry call, to making an appointment, to bringing the car in. The cashiers too were prompt, courteous, professional. I was given a loaner, which I have never been offered by a dealership in the past. When I showed up early to my appointment, a woman who was not my scheduled person came to help me, was very knowledgeable and helpful and got me on my way quickly. Jason followed up later with phone calls keeping me aware of the progress and timetable. And when I picked up my car, they had also cleaned the interior and trunk space, which had gotten pretty gross from the leaking. What most impressed me about your team is that they do work as a team. Everybody there seemed to be working together to be sure I was taken care of and was getting good customer service. And I can see that customer satisfaction is a priority for everyone. With all of that, I left very satisfied and wanting to be sure that I recommend Burien Toyota to my Toyota friends. Congratulations for all of your hard work.

Sincerely,

– Laura W.

I felt very comfortable from the time I walked in, he knew I wanted to buy the car and he was very informative and showed me exactly what I needed to know and he took control and I was in very good hands. I was very pleased, very nice gentleman, did a good job

– Elizabeth H.

Wonderful experience, as always. THANK YOU.

–The M. Family

You're terrific! I really appreciate the loaner car!

-Dina B.

A great experience. They did everything they said they were going to do and kept me informed of the delivery date.

–Bruce P.

You guys are terrific! I will recommend you at every opportunity. Thanks for everything!

-Leslie W.

Wayne was very easy-going and wonderful to work with. John was very bright and upbeat. Great team.

-Genesis S.

Our overall experience was soooooo smooth. First class place. You kept your word and for that I will spread the word about Burien Toyota!!! Thank you.

–Binh D.

Everyone at the dealership was great. They took time to answer all the questions to my satisfaction and made my leasing experience a pleasant one.

–Zubair A.

All service people were exceptionally nice and friendly. I was very happy with the repair work and was pleased with how they cleaned the interior of the car as well. No doubt about it, will always return in the future if need service.

–Marijo C.

You guys are #1 with me!!!!!!!!!!!!

-Richard S.

I will always use Burien Toyota as long as I own my car!!! Thanks and keep up the good work!!!

-Kim B.

Tony Michaels was incredibly helpful when I called the day before asking about the Prius and when I came in the following day. Dario Graf, my salesperson, was excellent. He shared the qualities of each car as we test drove and then let me drive without distraction so I could get the feel for each. Shannon in Finance was both thorough and friendly. I have received calls from both Dario and the service department since purchasing my Prius. When I called the service department with a question, they returned my call immediately and were very professional. I have had only a few experiences with buying a new car and can honestly say Burien Toyota by far exceeds them all in the level of professionalism and friendliness in customer service. I've told anyone that would listen to go to Burien Toyota if they need a new car.

-Trina S.

I had a great experience at Burien Toyota and Lucas Bae was extremely accommodating during the entire process! I would definitely recommend your dealership to my friends and family. Thank you!

-Pauline B.

I have always had a very good experience at Burien Toyota. The service people are always friendly.

–Leonard M.

Working with your sales person (Dennis) was terrific; he is top-notch! Also, thank you John for finding my truck within a few hours; much appreciated. Thank you for an excellent product! I LOVE MY TRUCK!

-Chad M.

Everyone I dealt with was professional, friendly and gave me confidence that my car would be treated well. Everything went great!

-Theresa M.

Phenomenal experience in buying my used Sienna mini-van. Your internet guys were great. Best approach I have seen to an internet engagement period (3rd car I have bought/arranged to buy over the internet). Your dealership gets that the internet is a tool to actually sell your product and dealership…not just as a way to pass a prospect off to a salesperson. Tim & Kevin were available, engaged, knowledgeable, and very helpful. I very much like the process that you use. Best car buying experience I have had period. Best compliment I can give you is sending friends and co-workers your way. Have already told several people about my experiences and referred them to your dealership. I will highly recommend you to anyone that asks.

–Richard P.

I want to thank you for taking such good care of me and my car! You really go out of your way to make customers feel GREAT about there experiences with Toyota Service and Parts—and it show! I enjoy giving you my business, and will be happy to recommend you to my friends. Please extend a special "Thank you" to Janna (my service rep) as well as all the other members of your service team. They are AWESOME!!!

-Janis E.
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