The process from beginning to end was professional, informative and thorough. Our Sales Representative Jesse, was absolutely fantastic from both a business and human perspective. He took the time to actively listen to our needs and answer our questions thoughtfully and completely. Jesse expertly represents the Toyota brand and I will refer him to colleagues and friends.
My experience was especially good when I bought the RAV 4. My salesperson was Daniel and I loved his approach. Most of the time car dealers are very pushy and all but he did a suttle approach. He was very open about letting me drive as many cars as I wanted to drive. He also asked me what I thought a good deal would be. He was very informative about that car and was especially enthusiastic. I have purchased four cars from Burien and this is the best salesperson you have. Thank you for such good service. I also want to thank the service department who does a fabulous job of keeping my cars in great shape. I appreciate good service and this is at the top of the list. Thank you
Did want to tell you and all the staff at Burien Toyota that we are most pleased and delighted not only with our new Camry but with your wonderful staff who have been most welcoming to our family!
We sing the "praises" to all our good friends about your wonderful agency and cars.(This is our first Toyota and we are most pleased to being in your good hands!!)
With kindest personal regards,
-Sam & Sue Tarica
Going to a dealer, you are always leery about how the sales reps are going to be. But not with Burien Toyota! We cannot speak more highly of this place. Their service was outstanding, from start to finish. We truly felt taken care of and that every measure was being taken to ensure we were getting the best possible deal and meeting our every request. Best car buying experience EVER! When it's time to buy another Toyota, we will be driving the 2 hour and 15 minute drive back to Burien to do business with them. Everybody is exceptional!
I have taken my Toyota car to Burien Toyota Service ever since I purchased it, and I have always gotten Excellent service there. I will not take my car any where else. The staff is always so kind, understanding and very very helpful. I cannot ask for better service than the service that I have always gotten here. KUDO'S to all the staff.
She (the service advisor) was absolutely wonderful, always had a smile on her face. she went out of her way to get my car brakes and an oil change done that day even though I had just gotten off of work and arrived around 5pm. which was a Friday. I was going to be very business the next day and did not have time to bring my car back, and it really needed the brakes and the oil changed done as soon as possible. And I did not have to wait very long there. The work was all finished before 6pm. [quote] EXCELLENT SERVICE[quote].
Very clean, water and cups available, comfortable furniture and a nice TV to watch while the work is being done on your vehicle.
They always have been the best at what they do. I will always be a customer there, and have mention the great service to all of my family and friends.
I just wanted you to know how great your service department is. I already had to bring my car in for an oil change last week, but I had to go back Tuesday because something fell behind the glove box causing it to stay open.
Anyway, I mentioned to them about the radio acting weird---just so they would be aware---and they are opting to just replace it. I was pleasantly surprised and am very happy. I know it's just a car radio, but they were just so nice about it. Jaime was one of the guys, but unfortunately I don't know the other two.
I just wanted you to know, because I don't think that would have happened anywhere else.
Our journey at Burien Toyota was and still is a pleasant experience. It’s not every day that you negotiate for a vehicle, especially a brand new vehicle. We did our homework. There were other dealerships that said they would beat Burien Toyota’s price, but it was only Burien Toyota that would put it in writing. Daniel Armitage is truly an exceptional salesman. His patience was quite impressive. Daniel made sure all of our questions and concerns were addressed in a timely manner. He is a very hard worker and his outstanding attitude and professionalism are what make him shine throughout the rest.
Bobbi Orr is an awesome business manager. She made the final paperwork seem like a walk in the park. Bobbi loves her job and her exceptional service shows why.
I grew up in Burien. It’s the quality of the cars and employees that have people coming back to Burien Toyota every day. They keep it simple at Burien and that’s how it should be. The employees at Burien Toyota simply help guide which vehicle suits their customers’ needs.
Like I said before, our experience at Burien Toyota was nothing but Positive. If you don’t know what I am talking about follow Daniel Armitage and Bobby Lynn. They are truly best at what they do.
Service Manager at Burien Toyota,
About 6:00 on Friday, November 30, my RAV4 broke down on the highway. I'd already made an appointment to have the car looked at by your repair facility on Monday so I asked AAA to tow my car to Burien Toyota. It was about 6:40 when we showed up at the dealership. While the tow truck driver was unloading my car one of your employees, Nathan Holmes, was closing up for the night. Nathan was nice enough to drop what he was doing and make sure my car was unloaded properly and helped me make out the night drop paperwork correctly.
I live in Ballard and was having trouble figuring out how I was going to get home. Nathan heard me talking to the tow truck driver about my problem. He volunteered to drive me to downtown Seattle where it would be easier for me to get a cab. As we were driving down First Avenue on the way to SR 509 Nathan said he would be willing to drive me all the way to my home in Ballard!
When my car was towed to Burien Toyota I was cold, wet, and worried about how I would get home. Nathan helped me with the paperwork for my car and he drove me home. When I offered to buy Nathan dinner or at least pay for his gas he just told me he was glad to help me out. I am thankful that your dealership has a kind and considerate employee like Nathan on your staff. Nathan went above and beyond what was expected of him to help me out. Customer service doesn't get any better that this.
Thank you Nathan.
Dear Matthew Beck and Ted Klarich,
Linda and I just want to thank the both of you, and the Burien Toyota Team for the excellent treatment that we received during the purchase of our new 2013 Toyota Tacoma 4x4 access cab. We just love the truck. It drives like a dream, it is a smooth, quiet economical and the 2.7 engine with the automatic transmission has plenty of power for us.
Being in our middle 50's we have purchased our fair share of new cars over the years and this was probably the nicest, most accommodating new car purchase we have ever had. We will certainly recommend you to all of our friends, and family.
Thank you again
Ted and Linda B
Great Friendly Service
I dropped in for service, but did not have an appointment. The service department took care of my car without without making me wait for an appointment. Washed my car and got me in and out in less than 1 hour. That's great service.Link to Burien Toyota Reviews on Sure Critic
Vehicle: TOYOTA PRIUS
Service Date: 11/07/2012
Review Created: 11/15/2012 01:25 PM For Best Service, schedule your vehicle online
Simple New Car Purchase Online
Link to Burien Toyota Reviews on Sure Critic
I handled the entire transaction via phone and/or e-mail communication except for signing the actual paperwork. While that still took time to complete, it was great not having to spend half a day or more going back and forth over price, options and financing which I have always found tedious, and have resulted in me walking away from a deal because of unexpected cost increases and late pressure to add items that increase my costs.
Vehicle: TOYOTA HIGHLANDER
Sales Date: 10/25/2012
Review Created: 11/07/2012 03:01 PM
TED KLARICH is the best, that's why i will always return for buying and servicing all my Toyota vehicles.
I'm totally happy with all of my experience! Thanks for doing such a great job.
Vehicle: TOYOTA TUNDRA 4WD TRUCK
Service Date: 11/17/2012
Review Created: 11/26/2012 09:26 PM Link to Burien Toyota Reviews on Sure Critic
Awesome Customer Service
I have been coming to Burien Toyota for years. I am always so pleased. There are times when I don't have an appt but I am treated graciously. It has never been a problem and I have NEVER been disatisfied with anyone or anything at this dealership. I drive from Algona and the distance is never a problem for me, I wouldn't go anywhere else.
Vehicle: TOYOTA COROLLA
Service Date: 11/16/2012
Review Created: 11/24/2012 01:28 PM
Excellent Customer Service and Professionalism
Thank you to the staff at Burien Toyota for my recent purchase 2013 Toyota Tacoma. I love this machine! The service was excellent and I didn't feel pressured into purchasing something I really didn't want or couldn't afford. From the salesman, Paul Perrigo to financing and whomever else was involved, I say Thank you! I definately will return one day for a new purchase and will also suggest to friends and family to go to Burien Toyota first. Thank you and I will see you soon!
Vehicle: TOYOTA TACOMA
Sales Date: 11/14/2012
Review Created: 11/24/2012 11:12 AM
Victor said he was over the top satisfied with the service at this business. The communication was perfect between him and his service advisor and he wished every business was as proficient and efficiently correct as Burien Toyota.
We had a great car buying experience with Burien Toyota. Many thanks to Kevin Kuran and Tim Holmquist for all their help. We'd gladly recommend them to our friends, colleagues, and family. We knew what vehicle we wanted and were ready to buy when we visited Burien. They didn't have the exact vehicle we wanted on the lot and needed get it in from another dealer. We agreed on a price quickly and left a deposit. The whole thing took about 45 mins. The next day, the vehicle was ready for us to pick up. There was more paperwork to do this time. But we were in and out with our new vehicle in maybe an hour and a half. We experienced none of the car salesman 'tricks' that sometime plague the industry. No high pressure sales tactics. No misinformation. No leaving us to wait while the salesperson talks to his manager. No long drawn out negotiations to get to the right price. No changing the deal afterwards. No pressuring us to buy extras and add-ons we didn't want like fabric protectant or extended warranties. Throughout the entire process, everyone at Burien was courteous, helpful, knowledgable, responsive, respectful, and straightforward to deal with.
Liked: Service, Value
A Google User
Best Price, Great Service
Recommend this dealer? Yes
Purchased a vehicle from this dealer? Yes
Once I knew what car I wanted I contacted several Toyota dealers in the greater Puget Sound area through Edmunds (as well as the Costco dealer). Burien Toyota quoted the best price so I made an appointment. After a quick negotiation I purchased a Prius V. They handled all the details professionally and efficiently. I am 100% satisfied.
How quickly did the dealer respond to your email inquiries? Less than 8 hours
While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Yes
Did the dealer honor all commitments made? Yes
Written on 3/22/12 5:37:15 PM PDT
Used car purchase
All the folks at Burien Toyota were courteous and attentive. Everyone there had a positive attitude and seemed happy to be working there.
Purchased Pre-Owned 4Runner: Original LINK
First off I would like to grade the employees as a 5 star, if they had more stars to choose from it would be higher. My husband and I went to Burien Toyota due to referral from a niece who truly knows her stuff so you can always trust her opinion. We drove up and asked for Bobby who she mentioned , we had an appointment with. He was on time and ready to help. It turned out we also intercepted a man name Steve. We had nothing but a great time having them help us out on finding the car that worked for us. These guy's without a shadow of a doubt are the most wonderful, knowledgeable, helpful, thoughtful guy's who will jump through hoops for you ( and that they did for us). STEVE and BOBBY are the BEST of the BEST!!!!!!!!!!!!!!!!!!!!!!!!!!!! I will always take my business to them and send friends and relatives their way as well!! They were on time, followed up on promises, no hassles, no pressure, and all genuine kind gentleman. We ended up out the door with a new Prius and two very happy people, paying a good price!! Burien Toyota is the place to go and ask for Bobby or Steve you will not be sorry!! From THE HAPPY COUPLE
A Google User
Great Service. Good Sales.
Based on the experience we had with Burien Toyota's new-owner event (we just bought a Prius c from them), we decided to get our Tundra serviced here and we couldn't be happier. Everyone was real friendly, the service bill came in below estimate, and the free shuttle really helped out in coordinating with my work schedule. Definitely a better experience than at the other dealership, even though these guys don't appear to stock donuts in the morning (hint, hint).Link to Burien Toyota Reviews on Sure Critic
They communicate well....every step of the process
Mr. Roger Stone was in constant contact every step of the buying process.....from the order...through the delivery.Link to Burien Toyota Reviews on Sure Critic